All Systems Operational
Application   ? Operational
90 days ago
99.98 % uptime
Today
API   ? Operational
90 days ago
100.0 % uptime
Today
Journey task processing   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 26, 2018

No incidents reported today.

May 25, 2018

No incidents reported.

May 24, 2018

No incidents reported.

May 23, 2018

No incidents reported.

May 22, 2018
Resolved - This incident has been resolved.
May 22, 15:53 UTC
Monitoring - Incoming API requests are now being processed successfully; any requests which failed will need to be retried. We apologize sincerely for the inconvenience and are working with our database provider as a priority to ensure the root cause does not occur again. We will continue to monitor closely.

Please note that this also meant email links were temporarily not re-directing (as this is processed via our API). The links will work as expected now; there is no need to re-send the email.
May 22, 15:13 UTC
Identified - We are continuing to work with our provider as a priority to resolve the processing of incoming API requests.
May 22, 15:08 UTC
Update - This incident has also affected the processing of incoming API requests. We are working to resolve this with our provider ASAP.
May 22, 14:48 UTC
Monitoring - We have worked with our provider to release an update to all servers. All accounts are now available again and journey task queues have been cleared. Thank you for your patience. We will continue to monitor closely.
May 22, 14:24 UTC
Update - We are beginning to deploy the update to each client server.
May 22, 13:55 UTC
Update - An update will be deployed shortly to address this. We'll provide another update once it is live.
May 22, 13:35 UTC
Identified - Our provider is continuing to work on this as a priority. Journey task processing is delayed but is being safely queued for processing once this is resolved.
May 22, 13:10 UTC
Update - Our database provider is experiencing latency which is causing the app to be unavailable for some users. They are working to remedy this as a priority.
May 22, 12:57 UTC
Investigating - We are currently investigating this issue.
May 22, 12:53 UTC
May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018
At approximately May 17 at 7:50pm PST, in an attempt to improve the speed of our outgoing REST Hook triggers, we inadvertently made a change which caused some contact_added_to_list triggers to fire when they shouldn’t have. REST Hook Triggers are used for Zapier, so this includes people using Zapier.

The change was reverted as soon as our team became aware of the problem, and the previous system took over.

This incident:

- Only affected events going OUT of Autopilot, so it did not incorrectly trigger any journeys, or send emails/SMS or anything else within Autopilot.

- Only affected certain triggers, so it is very possible that you were not affected.

As a results of this incident, we will first be examining our testing & QA process to ensure an incident of this nature does not occur again in the future. We will then be reviewing the issue itself, resolving the root cause, and vastly increasing the number of test scenarios we run through before releasing it.

We sincerely apologize if this has impacted you. Our team is committed to ensuring a high standard of quality and consistent performance. If you have any questions, or if this has affected you, please contact support@autopilothq.com.
May 18, 07:04 UTC
May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.