All Systems Operational
Application   ? Operational
90 days ago
99.98 % uptime
Today
API   ? Operational
90 days ago
100.0 % uptime
Today
Journey task processing   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 25, 2017

No incidents reported today.

Nov 24, 2017

No incidents reported.

Nov 23, 2017

No incidents reported.

Nov 22, 2017

No incidents reported.

Nov 21, 2017

No incidents reported.

Nov 20, 2017

No incidents reported.

Nov 19, 2017

No incidents reported.

Nov 18, 2017
This week our email server provider, Sendgrid, intermittently experienced a problem where they successfully sent some emails but didn't properly provide us with a delivered event confirming this. For full details see Sendgrid's status here: http://status.sendgrid.com/incidents/xgvxy6dp44vp.

We rely on the successful receipt of these events from Sendgrid in order to populate our Activity Feed, email reports, and the "on send" path in journeys.

Yesterday when Sendgrid notified us of this situation we worked with their team to successfully find any affected emails and ensure delivery events were correctly recorded. This means reports and the Activity Feed are now up to date. It also means contacts sent emails correctly moved down the "on send" path in journeys.
Nov 18, 18:04 UTC
Nov 17, 2017

No incidents reported.

Nov 16, 2017

No incidents reported.

Nov 15, 2017

No incidents reported.

Nov 14, 2017

No incidents reported.

Nov 13, 2017
Resolved - This has been resolved. We are working closely with our database provider to ensure this does not occur again in the future. We apologize again for the inconvenience caused.
Nov 13, 20:48 UTC
Update - Our database provider has been able to address the root cause and things are beginning to return to normal. Journey tasks that were queued are now being processed. We are continuing to monitor very closely. Thank you for your patience.
Nov 13, 20:24 UTC
Update - Our database provider is continuing to work on this as their higher priority. We sincerely apologize for the ongoing inconvenience caused.
Nov 13, 20:03 UTC
Update - Our database provider is continuing to work to resolve this as a top priority. We are continuing to queue all tasks and none will be lost.
Nov 13, 19:22 UTC
Update - Our database provider is continuing to work to resolve this. We apologize for the inconvenience. All journey tasks are being queued and will be processed once this is resolved.
Nov 13, 18:51 UTC
Identified - Our database provider is experiencing latency. This will cause slow application performance and delays in journey task processing. They are working to remedy this as soon as possible.
Nov 13, 18:30 UTC
Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.