January 2017

Segment.com delays
This incident has been resolved.
Jan 17, 20:33 - Jan 18, 15:57 UTC
Task processing delays
All delayed tasks have been completed.
Jan 11, 00:01-04:27 UTC

December 2016

Processing delays and app unavailability
Journey processing and app availability is back to normal. Thank you for your patience.
Dec 12, 18:19-19:38 UTC
Segment.com experiencing delays
This incident has been resolved.
Dec 8, 17:01 - Dec 9, 05:14 UTC

November 2016

Reports temporarily unavailable due to GoodData outage
This incident has been resolved.
Nov 3, 17:41-20:28 UTC

October 2016

Our email server provider, Sendgrid, is experiencing delays
This incident has been resolved.
Oct 31, 15:20-18:25 UTC
API incident
From approximately 6am to 10:30am Sunday October 16 (PST) we experienced an API incident caused by an unexpected hardware problem with our cloud host. API and Zapier calls during this time will need to be replayed (see https://zapier.com/help/manual-task-replay/ for instructions on replaying a Zapier task). We apologize for the inconvenience caused and have put additional measures in place to improve our ability to mitigate the effects of such an unexpected incident in the future.
Oct 16, 22:51 UTC
Some accounts temporarily unavailable and task processing delays
This incident has been resolved.
Oct 5, 03:04-06:13 UTC

September 2016

Links in emails sent in the last approx. 30 minutes not responding
This has been resolved. We will provide more details shortly, however links in emails sent from now onwards will work as normal.
Sep 21, 03:14-03:26 UTC
Sendgrid, our email server provider, is experiencing delays delivering email
This is now resolved. Thank you for your patience. A full break down is available on Sendgrid's status page: http://status.sendgrid.com/incidents/b53fnnxrhk32
Aug 31, 17:16 - Sep 6, 22:21 UTC

August 2016

No incidents reported for this month.

July 2016

No incidents reported for this month.

June 2016

Segment.com are experiencing an outage
This incident has been resolved.
Jun 25, 01:12-13:43 UTC
Slack API is down
Slack have confirmed their API outage is resolved.
Jun 10, 17:55-19:07 UTC

May 2016

Some users unable to login due to Socket.IO's CDN SSL certificate expiring
All users have now been moved to our updated release which bypasses Socket.IO's CDN. We are now hosting the relevant asset ourselves. We thank you for your patience. If you experience any issue logging in going forwards, please contact support@autopilothq.com.
May 27, 15:38-17:16 UTC
Slack messages temporarily unavailable
This has been resolved. It was caused by an issue in a release this evening. Unfortunately during the last hour you may not have received Slack messages as a result of it.
May 26, 02:02-02:11 UTC

April 2016

No incidents reported for this month.

March 2016

Some users in South East Asia having login trouble or experiencing assets not loading
This incident has been resolved.
Feb 29, 04:36 - Mar 1, 02:20 UTC

February 2016

Twilio investigating inconsistent SMS delivery
This incident has been resolved.
Feb 16, 18:08 - Feb 17, 19:34 UTC

January 2016

Some users unable to login due to Rackspace connectivity issues
Thing are back to normal. Thanks for your patience.
Jan 27, 22:18-23:29 UTC
Events from Segment.com delayed for some users
This incident has been resolved.
Jan 15, 00:51-18:26 UTC
Segment.com experiencing delays
This incident has been resolved.
Jan 12, 21:52-23:35 UTC
Support site offline
This incident has been resolved.
Jan 12, 20:22-21:51 UTC

December 2015

Some accounts temporarily unavailable
This incident has been resolved.
Dec 16, 05:36-05:48 UTC
Report delays
This incident has been resolved.
Dec 15, 07:23-19:33 UTC
Some clients unable to send test emails
This incident has been resolved.
Dec 4, 16:50 - Dec 5, 06:08 UTC
Time triggers and delay actions temporarily delayed
All queues have been cleared and time triggers and delays are working as normal. Thanks for your patience.
Dec 1, 13:57-23:56 UTC
Some accounts temporarily unavailable
This incident has been resolved.
Dec 1, 22:06-23:28 UTC

November 2015

Email templates temporarily unavailable
This incident has been resolved.
Nov 26, 04:53-05:03 UTC
Contacts search performance degraded
This incident has been resolved.
Nov 20, 17:34-20:45 UTC
Some email links are not working
This incident has been resolved.
Nov 18, 20:30-20:37 UTC
Unable to whitelist certain custom email domains
This incident has been resolved.
Nov 16, 20:49 - Nov 17, 23:41 UTC
Segment.com have reported delays
This incident has been resolved.
Nov 13, 17:40-23:11 UTC
Reporting delays
This incident has been resolved.
Nov 11, 22:23 - Nov 12, 03:51 UTC
Zapier reporting errors for "add contact"
This has been resolved. We're sorry for the confusion; despite them reporting an error, all contacts from Zapier were successfully added. The cause of the incorrect error reports has been addressed. Thanks for your patience!
Nov 10, 20:23-22:54 UTC

October 2015

[Scheduled] Scheduled maintenance - (1) Tue Oct 27 8pm - 2am PST and (2) Wed Oct 28 8pm - Midnight PST
The scheduled maintenance has been completed.
Oct 28, 03:01-09:00 UTC
Segment.com have reported processing delays
This incident has been resolved.
Oct 21, 18:34 - Oct 22, 05:43 UTC

September 2015

Chrome is not working for some users
This incident has been resolved.
Sep 17, 17:12 - Sep 18, 04:14 UTC
We are investigating reports that some users are unable to receive SMS
Twilio have cleared their queue.
Sep 3, 19:29-20:49 UTC
Degraded performance
We are happy to report that the update has resolved this issue. We will update the status page should we notice and other degradations in performance.
Sep 2, 16:31 - Sep 3, 01:39 UTC

August 2015

Some users can't see all Autopilot lists when creating Zaps
This incident has been resolved.
Aug 27, 19:23-21:18 UTC
Email maintenance
This incident has been resolved.
Aug 12, 00:12-01:21 UTC

July 2015

Some email reports unavailable
This incident has been resolved.
Jul 16, 17:39-19:28 UTC
Update in progress
This incident has been resolved.
Jul 2, 19:34-19:36 UTC
Maintenance in progress (PST 12:15am to 12:30am)
This incident has been resolved.
Jul 1, 07:12-08:25 UTC

June 2015

Update in progress
This incident has been resolved.
Jun 26, 04:54-05:39 UTC
Performance degradation on reports
This incident has been resolved.
Jun 23, 16:00-16:58 UTC
Update in progress
This incident has been resolved.
Jun 23, 01:10-04:16 UTC
Salesforce sync
This incident has been resolved.
Jun 19, 15:43-18:28 UTC
Segment.com have identified an issue in their API and are investigating
This incident has been resolved.
Jun 10, 22:57-23:13 UTC
Gmail experiencing delays of up to 30 minutes
Gmail appear to have resolved their delays however we will continue to monitor and update our status page should that change.
Jun 9, 18:44-19:25 UTC
Postcards temporarily unavailable
This incident has been resolved.
Jun 2, 06:46 - Jun 3, 06:54 UTC

May 2015

Scheduled maintenance in progress
This incident has been resolved.
May 14, 06:53-10:38 UTC
Schedule maintenance in progress
This incident has been resolved.
May 12, 05:06-05:33 UTC

April 2015

[Scheduled] Schedule maintenance at 10pm PST
The scheduled maintenance has been completed.
Apr 6, 05:00-05:15 UTC

March 2015

Schedule Maintenance
Maintenance complete.
Mar 26, 07:37-08:17 UTC
[Scheduled] Scheduled maintenance by GoodData affects Reports app
The scheduled maintenance has been completed.
Mar 21, 06:45-10:30 UTC
[Scheduled] Maintenance Period
The scheduled maintenance has been completed.
Mar 14, 05:00-11:00 UTC
Server maintenance
Maintenance is complete and all services are back to normal.
Mar 9, 05:47-06:32 UTC
[Scheduled] Maintenance Period
The scheduled maintenance has been completed.
Mar 7, 22:00 - Mar 8, 06:00 UTC
Scheduled maintenance
This incident has been resolved.
Mar 5, 06:55-15:46 UTC
[Scheduled] Maintenance Period
The scheduled maintenance has been completed.
Mar 5, 04:42-06:00 UTC

February 2015

[Scheduled] Maintenance Period
The scheduled maintenance has been completed.
Feb 28, 06:00-12:00 UTC
[Scheduled] Database maintenance
The scheduled maintenance has been completed.
Feb 16, 22:00 - Feb 17, 04:00 UTC

January 2015

No incidents reported for this month.

December 2014

No incidents reported for this month.