System latency

Incident Report for Autopilot Journeys

Resolved

Performance is completely restored and the task queue has been cleared.

Posted Oct 10, 2017 - 19:34 UTC

Monitoring

Performance has improved significantly and we are working through the task queue.

Posted Oct 10, 2017 - 19:02 UTC

Update

Our database provider has taken action to address this and we expect performance to stabilize shortly. We appreciate your patience. All tasks have been queued and will be processed as soon as possible.

Posted Oct 10, 2017 - 18:55 UTC

Identified

Our database provider is experiencing latency, which is causing delays in task processing and login problems for some users. We are working with them to address this as a priority.

Posted Oct 10, 2017 - 18:42 UTC