Segment event processing delays

Incident Report for Autopilot Journeys

Resolved

Segment have confirmed the queue is clear and we are back to real-time processing.

Posted Jul 19, 2018 - 03:31 UTC

Monitoring

Our infrastructure expansion is complete and we have asked Segment to begin sending events again. No events have been lost and Segment will be working through their queue until all events are cleared. We'll close this status once we're back to real time.

Posted Jul 19, 2018 - 00:29 UTC

Identified

We have identified the root cause as being an unexpectedly high increase in incoming requests, and are expanding our infrastructure as a priority to address this. We'll continue to provide updates as we have them.

Posted Jul 18, 2018 - 23:53 UTC

Investigating

We received reports of intermittent problems with our Segment integration. We have asked Segment to pause traffic to us while we investigate.

Posted Jul 18, 2018 - 22:42 UTC