We have completed working through the queue of journey tasks. All users are now able to login.
Posted Jul 25, 2018 - 21:43 UTC
Monitoring
Our database provider has taken action to remedy the root cause. Performance is beginning to stabilize and most users should now be able to login. We are continuing to monitor closely. We are working through the queue of journey tasks.
Posted Jul 25, 2018 - 21:25 UTC
Identified
Our database provider is continuing to look into the root cause as a top priority.
Posted Jul 25, 2018 - 21:05 UTC
Investigating
Our database provider is experiencing latency which is impacting performance system wide, including journey task processing. It is also leading to some users being unable to login. We are working with our provider to resolve this as a priority.
Posted Jul 25, 2018 - 20:57 UTC
This incident affected: Application, API, and Journey task processing.