Issue with journey processing and other slowness

Incident Report for Autopilot Journeys

Resolved

This incident has been resolved.

Posted May 17, 2023 - 13:50 UTC

Update

Systems are back to performing as normal. We have found the cause of the issue and are working to prevent this from happening again.

Posted May 17, 2023 - 12:52 UTC

Monitoring

The system is returning to normal and we are monitoring closely to ensure performance continues and things catch up.

Posted May 17, 2023 - 12:21 UTC

Update

We are still working on resolving the performance issues.

Posted May 17, 2023 - 11:23 UTC

Identified

We have found that there is an issue with our database and we are working to restore full functionality.

Posted May 17, 2023 - 10:05 UTC

Investigating

We are investigating an issue with slow journey processing and publishing. We believe our database provider is experiencing issue and will update as soon as we have more information.

Posted May 17, 2023 - 09:04 UTC

This incident affected: Application, API, and Journey task processing.