Journeys processing delay

Incident Report for Autopilot Journeys

Resolved

This incident has been resolved.

Posted Dec 19, 2021 - 08:44 UTC

Monitoring

We have fixed the issue and the journey processing is back to normal. We will continue to monitor the situation to make sure that the backlog of queued items catch up and that there are no further issues.

Posted Dec 19, 2021 - 02:15 UTC

Update

We have replaced the server and will work to restore service now.

Posted Dec 19, 2021 - 01:46 UTC

Update

We are working with our cloud server provider to fix the broken hardware.

Posted Dec 19, 2021 - 00:44 UTC

Investigating

We are currently investigating an issue where a hardware failure has caused the processing of journeys to be delayed. We will update as soon as there is more information and a fix in place.

Posted Dec 19, 2021 - 00:16 UTC

This incident affected: API and Journey task processing.